Orders will be processed within 1-3 days. If you place your order after 1pm your order will be processed the following day. Holidays may result in longer processing times. Please note we do not ship on weekends and are closed Thanksgiving, Christmas, New Years Day, Easter and July 4th. If you have a specific requirement for delivery or timing, please contact us and we’ll do our very best to accommodate!

This depends on when you place your order and what shipping option you choose. We will email you a tracking number once your order is shipped, generally within 1-3 days of placing your order. Transit time (for orders shipping within the USA) averages 2-6 days, orders are typically shipped via USPS or UPS. Shipping and transit times are not guaranteed, and we can not take responsibility for any carrier delays.

Currently we only offer shipping to the continental USA, Alaska, Hawaii and Puerto Rico. If you are interested in us shipping internationally please email us at info@kestrelshop.com and we can provide a quote. Recipients will be responsible for all import duties and taxes. Please note that refused shipments are not eligible for a refund.

Yes, we would love to see you! Choose "store pick up" at checkout for your shipping option. You will receive an email when your order is ready for pickup. Pick up is located at our shop at 22 Masonic Street in downtown Northampton, MA.

Fine jewelry shipments are fully insured, and packages valued over $500 will require a signature upon delivery. You will have the option to waive this in writing prior to shipping if you prefer. Your package may be shipped via UPS or USPS. If you have a preferred carrier, please let us know in your order notes or reach out to us directly.

For overnight shipping, please allow for order processing time of 1-3 days and consider the time of day your order is placed. If you need your package within 1–2 days, please call us directly at 413-341-3115, and we’ll do our best to expedite your order.

If your package is lost in transit, we will do our best to assist you, however, we cannot be held responsible for packages once proof of delivery is generated. We highly recommend using a delivery address that is secure, and opting for signature confirmation when possible. If you experience any issues receiving your order, please contact us, and we will do our best to help.

We should have all items sold on the website in stock. Because we are human, on rare occasions we may have sold out of an item and will contact you via email within 1-2 days of receiving your order.

Orders exceeding 10 lbs or measuring more than 12" on any side may incur oversized shipping fees. Shipping costs will be calculated individually for each order, and our customer service team will reach out via email with any additional charges.

Please reach out to us as soon as possible if you need to cancel an order. While we’ll do our best to accommodate your request, we cannot guarantee cancellation once an order has been placed. For more details, please refer to our return/exchange policy.