Shipping FAQ

***Please note that due to COVID19 some mail carriers are experiencing delivery delays.

SHIPPING COSTS  
We offer multiple shipping options within the USA. We provide tracking numbers once your order has been shipped. During your checkout process you will be given the option to choose which shipping rate and speed you would prefer. 

CURBSIDE PICKUP
Curbside pickup is offered for our local customers who plan to pick-up their online orders in person inside (or outside) our brick and mortar shop in Northampton, MA. Please see below for details.

WHEN WILL MY ITEMS SHIP? 
We will try to get your order out within 1-2 days. Please note we do not ship on Sundays and are closed Thanksgiving, Christmas, and New Years Day. If you place your order after 2pm the previous day your order will be shipped out the following day. 

HOW LONG WILL IT TAKE FOR ME TO GET MY ORDER?
This depends on when you place your order and what shipping option you choose. 

WHEN DO I RECEIVE MY TRACKING NUMBER 
We will email you a tracking number once your order is shipped, generally within 1-2 days of placing your order. 

I ORDERED OVERNIGHT SHIPPING- CAN I EXPECT MY ORDER THE NEXT DAY?
For overnight shipping please factor in the time of day your order was placed and general processing time of 1-2 days. If you need to receive your package the next 1-2 days please call us directly at 413-341-3115 and we will do our best to expedite.

DO YOU SHIP INTERNATIONALLY? 
Currently we only offer shipping to the continental USA, Alaska + Hawaii. If you are interested in us shipping internationally please email us at info@kestrelshop.com

CAN I ORDER ONLINE AND PICK UP AT THE STORE? 
Yes, we would love to see you! Choose "store pick up" at checkout for your shipping option. You will receive an email when your order is ready for pickup. Pick up is located at our shop at 22 Masonic Street. Northampton, MA. Hours subject to change, please call ahead if you are unsure of our shop hours.

RETURN POLICY  
Please visit our return policy page for more info.

WHAT HAPPENS TO LOST/STOLEN PACKAGES?
We are not responsible for lost, stolen, or delayed packages. 

DO YOU HAVE EVERYTHING I'M ORDERING IN STOCK?
We should have all items sold on the website in stock. There may be the slim chance we have sold out of an item and will contact you via email within 1-2 days of receiving your order. 

ANY OTHER QUESTIONS?
Feel free to call us at 413-341-3115 or email us at info@kestrelshop.com 


 

   
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